ivacy Policy

Last Updated: August 11, 2026

1. Introduction

At Rock It Gummies, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, subscribe to communications, or otherwise interact with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please discontinue use of our website and services.

2. Information We Collect

2.1 Personal Information

We may collect information that identifies or can reasonably be associated with you, including:

• Full name
• Email address
• Telephone number
• Billing and shipping addresses
• Account information
• Order and transaction details
• Payment-related information
• Communications you send to our customer support team

Payment information may be processed securely through third-party payment providers. We may not directly store complete payment card information on our servers.

2.2 Automatically Collected Information

When you access our website, certain technical and usage information may be collected automatically. This may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website or source
• Pages visited
• Time and date of visits
• Website interactions
• General browsing and usage information

This information helps us understand how visitors use our website and allows us to improve functionality, performance, and security.

2.3 Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to recognize your browser, remember preferences, analyze website traffic, improve functionality, and provide a more personalized browsing experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

3. How We Use Your Information

We may use collected information to:

• Process and fulfill orders
• Provide customer support
• Communicate with you regarding your account or orders
• Send newsletters or promotional communications where permitted
• Improve our website, products, and services
• Personalize your experience
• Analyze website usage and performance
• Detect, investigate, and prevent fraud or unauthorized activity
• Maintain website security
• Comply with applicable legal and regulatory obligations

4. How We Share Your Information

We do not sell your personal information simply because you visit our website. We may disclose information when reasonably necessary to operate our business and provide our services.

4.1 Service Providers

We may share relevant information with trusted third-party providers that assist us with:

• Payment processing
• Website hosting
• Order fulfillment
• Shipping and delivery
• Email communications
• Customer support
• Website analytics
• Data processing
• Security and fraud prevention
• Marketing services

These providers may access information only to the extent reasonably necessary to perform services on our behalf.

4.2 Legal Requirements

We may disclose information when required or permitted by applicable law, regulation, legal process, court order, or governmental request, or when disclosure is reasonably necessary to protect our rights, property, users, or the security of our website.

4.3 Business Transfers

If Rock It Gummies is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction. Where required by law, we will provide appropriate notice regarding material changes to how your information is handled.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

7. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of promotional emails
• Withdraw certain consent where applicable

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party service you access through our website.

9. Children’s Privacy

Our website is not intended for individuals who are under the minimum age required to lawfully access or purchase the applicable products or services in their jurisdiction.

We do not knowingly collect personal information from individuals who are below the applicable legal age. If you believe that a minor has provided us with personal information, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal requirements.

When we make changes, we will update the Last Updated date at the beginning of this policy. Your continued use of our website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy, subject to applicable law.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us through the customer service contact information provided on our website.

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Refund & Return Policy

Last Updated: August 11, 2026

1. Introduction

At Rock It Gummies, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which eligible purchases may be returned, exchanged, or refunded.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

2. Return Eligibility

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging where applicable.
• The return request must be submitted within 30 calendar days of purchase.
• Proof of purchase or a valid order number may be required.

Certain products may be excluded from returns where required by applicable law or for health, safety, hygiene, or regulatory reasons.

3. How to Request a Return

To initiate a return, contact our customer service team with:

• Your order number
• The name of the product
• The reason for the return
• Relevant photographs or supporting information, where applicable

Our team will review the request and, if approved, provide instructions regarding the return process.

Important: Please do not send products back before receiving return instructions from our customer service team.

4. Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

Refunds are processed within 10 days after approval. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

5. Partial Refunds

A partial refund may be issued where an eligible returned product is:

• Returned in a condition different from the condition in which it was received
• Damaged after delivery for reasons not attributable to Rock It Gummies
• Missing components or packaging
• Returned with signs of use that reduce its value

The amount of any partial refund will depend on the condition of the returned product.

6. Damaged or Defective Products

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact customer service as soon as reasonably possible.

We may request photographs or other information to help us investigate the issue and determine an appropriate resolution.

Where appropriate, we may offer a replacement, refund, or other remedy in accordance with applicable law.

7. Exchanges

We may offer exchanges for products that arrive defective or damaged, subject to availability.

If an exchange is approved, we will provide instructions for returning the original product and receiving the replacement.

8. Return Shipping

Unless otherwise required by applicable law or the return is due to an error on our part, customers are responsible for the cost of returning an item.

Original shipping charges are generally non-refundable.

Where a refund is approved, applicable return shipping costs may be deducted from the refund amount.

9. Non-Returnable Items

Certain products may not be eligible for return due to their nature, applicable health and safety requirements, regulatory restrictions, or other legal limitations.

Where a product is non-returnable, this information may be provided on the applicable product page or before checkout.

10. Order Cancellations

If you need to cancel an order, contact customer service as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed once an order has entered processing, fulfillment, or shipment.

11. Contact Us

For questions regarding returns, exchanges, refunds, or this policy, please contact sales@Rockitgummies.com through the customer service contact information provided on our website.

We are committed to handling eligible refund and return requests fairly, transparently, and in accordance with applicable laws and regulations.